Front Desk Agents
Clearwater Beach, FL Clearwater Beach, FL Full-time Full-time Estimated:
$24.
1K - $30.
5K a year Estimated:
$24.
1K - $30.
5K a year 22 hours ago 22 hours ago 22 hours ago Hilton Clearwater Beach Resort & Spa is looking for Front Desk Agents to join our team.
REPORTS TO:
Director of Front Office Operations BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
Essential Functions:
Handle guest registration and room assignments, accommodating special requests whenever possible.
Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
NON-
Essential Functions:
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Knowledge and Skills:
Education:
High School education or equivalent experience.
Experience:
Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.
Skills and Abilities:
Requires a working knowledge of the Front Desk aspect of Hilton's services, policies or operations and a general knowledge of the hotel.
Working knowledge is generally learned on-the-job.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Ability to read and speak English.
Second language is preferred.
Hours Required:
8-hour shift; Scheduled days and times may vary based on need.
Great Hilton Team Member Travel Program Free onsite parking for employees Discounted lunch in our employee cafeteria Uniforms provided Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Night shift Weekends as needed Ability to commute/relocate:
Clearwater Beach, FL 33767:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$24.
1K - $30.
5K a year Estimated:
$24.
1K - $30.
5K a year 22 hours ago 22 hours ago 22 hours ago Hilton Clearwater Beach Resort & Spa is looking for Front Desk Agents to join our team.
REPORTS TO:
Director of Front Office Operations BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
Essential Functions:
Handle guest registration and room assignments, accommodating special requests whenever possible.
Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
NON-
Essential Functions:
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Knowledge and Skills:
Education:
High School education or equivalent experience.
Experience:
Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.
Skills and Abilities:
Requires a working knowledge of the Front Desk aspect of Hilton's services, policies or operations and a general knowledge of the hotel.
Working knowledge is generally learned on-the-job.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Ability to read and speak English.
Second language is preferred.
Hours Required:
8-hour shift; Scheduled days and times may vary based on need.
Great Hilton Team Member Travel Program Free onsite parking for employees Discounted lunch in our employee cafeteria Uniforms provided Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Night shift Weekends as needed Ability to commute/relocate:
Clearwater Beach, FL 33767:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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