Attendant, Turndown

Wyndham Grand¬ is now seeking a¬ Attendant, Turndown to join our team at the Wyndham Clearwater Beach Resort location in Clearwater,¬ Florida.

Job Summary

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

Education & Experience

  • High School diploma or equivalent preferred.

  • Experience in a hotel or a related field preferred.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

  • Maintain a warm and friendly demeanor at all times

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.

  • Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms.¬  Review list for any special requests.

  • Turndown each assigned room according to Wyndham International standards.

  • Handle items for "Lost and Found" according to the standards.

  • Keep all hallways, public areas and closets clean, neat, swept and vacuumed.

  • Prepare housekeeping cleaning cart for next days use.

  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

  • Deliver guest laundry to rooms.

  • Operate pagers and radios efficiently and professionally when communicating with hotel staff.

  • Deliver guest requests in a timely manner.

  • Ensure overall guest satisfaction.

Brand: req_primaryCategory ¬ ¬ 
Location: Wyndham Clearwater Beach Resort,¬ 100 Coronado Drive, Clearwater,¬ Florida¬  33767
Employment Status: Full-time¬ 


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