Supervisor, Pool

Wyndham Grand¬ is now seeking a¬ Supervisor, Pool to join our team at the Wyndham Clearwater Beach Resort location in Clearwater,¬ Florida.

Job Summary

The Outlet Supervisor is responsible for overseeing the service in the Food & Beverage Outlets.¬  He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

Education & Experience

  • High School diploma or equivalent and/or experience in a related field preferred.

  • At least 1 year of progressive experience in a hotel or a related field required.

  • Previous supervisory responsibility preferred.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

  • Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.

  • Ensure work areas are properly stocked and prepare requisitions as needed.

  • Ensure work areas are neat and clean.

  • Check that trays and tables are set to standards.

  • Ensure quality control of all menus with regards to cleanliness and appearance.

  • Assist in the outlets when necessary.

  • Ensure that tables are cleared promptly.

  • Ensure proper settlement of checks.

  • Ensure orders are delivered on time.

  • Ensure food quality.

  • Ensure communication with oncoming shift.

  • Handling guest complaints or special requests, communicate to management when necessary.

  • Be capable of training and performing all duties required of all food and beverage outlet employees.

  • Hold pre-meal meetings daily to monitor service and promote up selling.

  • Check staffing levels and adjust according to business demand.

  • Requisition linen as needed.

  • Ensure property is free of trays and trash.

  • Control payroll cost in food and beverage outlets.

  • Ensure overall guest satisfaction.

Brand: req_primaryCategory ¬ ¬ 
Location: Wyndham Clearwater Beach Resort,¬ 100 Coronado Drive, Clearwater,¬ Florida¬  33767
Employment Status: Full-time¬ 


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