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Attendant, Turndown

Wyndham Grand is now seeking a Attendant, Turndown to join our team at the Wyndham Clearwater Beach Resort location in Clearwater, Florida.
Job Summary
The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.
Education & Experience
High School diploma or equivalent preferred.
Experience in a hotel or a related field preferred.
Physical Requirements
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times
Fundamental Requirements
Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
Turndown each assigned room according to Wyndham International standards.
Handle items for "Lost and Found" according to the standards.
Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
Prepare housekeeping cleaning cart for next days use.
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Deliver guest laundry to rooms.
Operate pagers and radios efficiently and professionally when communicating with hotel staff.
Deliver guest requests in a timely manner.
Ensure overall guest satisfaction.
Brand: req_primaryCategory
Location: Wyndham Clearwater Beach Resort, 100 Coronado Drive, Clearwater, Florida 33767
Employment Status: Full-time
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
Nearest Major Market: Tampa
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